Refund policy
Return & Refund Policy
Thank you for shopping with us. We want you to be satisfied with your purchase, and we’re here to help if something isn’t right.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods
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Personal care items
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Gift cards
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Sale or clearance items
Return Process
To initiate a return, please contact us at [your email here] with your order number and reason for return. Once your request is approved, we will provide instructions on how to send your item back.
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank account again, then contact your payment provider. If you still need help, contact us at [your email here].
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your email here].
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.