Shipping policy
Shipping Policy
Thank you for shopping with us! Below are the terms and conditions that make up our Shipping Policy.
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you if there are any significant delays.
Shipping Time & Delivery
Estimated delivery times:
- Domestic shipping: 3–7 business days
- International shipping: 7–15 business days
Please note that delivery times are estimates and may vary due to factors beyond our control (such as courier delays or customs processing).
Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package.
Customs, Duties & Taxes
We are not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Incorrect Address
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier. If your package is significantly delayed or lost, please contact us and we will do our best to assist you.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue.
Contact Us
If you have any questions about your order or shipping, please contact us at:
📧 auren@aurenlux.store